Frequently Asked Questions

Browse our products, add items to your cart, then click "Proceed to Checkout." You'll need an account to complete your order. If you don't have one yet, you can create it in under a minute.

See our full How to Shop guide for a step-by-step walkthrough.

You can browse and add items to your cart without an account. However, you'll need to create an account to complete checkout and track your orders.

Yes! Message us on WhatsApp at 0748 941 807 with the items you'd like, and we'll assist you.

We accept:

• M-Pesa (STK Push — just enter your PIN)
• Cash on Delivery within Busia Town
• Bank Transfer for bulk orders

When you checkout, enter your M-Pesa phone number. You'll receive an STK Push notification on your phone — enter your M-Pesa PIN to confirm. Payment is instant, and you'll receive a confirmation message.

Yes. All payments go through Safaricom's M-Pesa platform, which is fully encrypted. We never see or store your M-Pesa PIN.

We deliver across Kenya. Free delivery on orders over KSh 5,000. See our Delivery Information page for full zones and charges.

• Busia Town: Same-day (order before 12 PM)
• Busia Outskirts: 1 business day
• Rest of Kenya: 2–4 business days

Free delivery on orders over KSh 5,000. For smaller orders, a small fee applies based on your location. See Delivery Information for details.

We offer a 7-day return policy on most items (unused, in original packaging). See our Returns Policy for full details.

Contact us via phone or WhatsApp within 7 days of delivery. We'll guide you through the return and process a refund once the item is received.

Click Register in the top-right menu. Fill in your name, email, phone number, and password. That's it.

On the login page, click "Forgot password?". Enter your email and we'll send you a reset link.

Log into your account and click My Orders from the account menu. You'll see all your past and current orders with status.